Terms of Service

Effective January 1, 2025

1. Introduction

Welcome to AuditZyv, provider of audit intelligence solutions for small and medium firms. By accessing auditzyv.com, you agree to these terms. Our office is located at 24 Sussex Drive, Ottawa, ON K1M 1M4, Canada.

2. Description of Offerings

2.1 Professional Services

AuditZyv provides consulting and analysis services tailored to the assurance needs of growing firms. Services may include risk assessment, compliance review, and tailored audit reporting.

Service Transfer Option: If you cannot proceed with a scheduled engagement, you may request to transfer the service to an alternative date, subject to availability and at least 5 business days’ notice.

2.2 Information Products

We offer digital materials such as guides, templates, and training modules that deliver methodologies for internal assurance processes.

2.3 Goods

AuditZyv offers printed manuals and branded support materials to assist in implementation of best practices.

3. Refund Policy

AuditZyv strives for full satisfaction with all offerings. The following conditions apply:

3.1 Services

Clients may request a full refund of payment for any professional service if notice is provided at least 10 days prior to the scheduled start date. Requests received fewer than 10 days before commencement are eligible for a partial refund equal to 50% of the paid amount. Alternatively, payment may be held as credit toward a future engagement within six months of the original booking.

3.2 Information Products

Due to the immediate electronic delivery of digital materials, all sales are final. No refund requests are accepted once access has been granted. If technical issues prevent access, contact us within 7 days for assistance and a replacement copy.

3.3 Goods

Purchases of physical items are covered by a 30-day satisfaction guarantee. To request a refund, the item must be in original condition and shipped to AuditZyv within 30 calendar days of delivery. Upon receipt and inspection, we will process a refund of the payment in the original form within 14 business days. If you prefer a replacement item, please indicate this in your request.

4. Contact Information

If you have questions or wish to initiate a request under this policy, please contact us:

5. Amendments

AuditZyv reserves the right to modify these terms as needed. Revisions become effective upon publication at auditzyv.com.